Thank you for visiting the Privacy Policy of Collection Toolbox. This Privacy Policy explains how Collection Toolbox (collectively, “Collection Toolbox”, “we”, “us”, or “our”) collects, uses, and shares information about you (“you”, “yours” or “user”) when you access or use our websites (“Services”).
Users are responsible for any third-party data they provide or share through the Services and confirm that they have the third-party's consent to provide such data to us.
Information We Collect
Account Information: if you create an account on the Services, we collect the information you provide to us related to the account, such as first and last name, username, and email address.
We may also collect additional categories of information in connection with your use of the Services, including:
Customer Data, including invoices, accounts receivable records, dispute and deduction information, and other business records submitted by Customers;
communications data, including email content, attachments, and related metadata processed through the Services;
usage data, including logs, access times, viewed pages, actions taken within the Services, and system activity;
device and technical data, including IP address, browser type, operating system, and identifiers associated with your device;
integration and third-party system data, including information obtained from or transmitted to external systems, APIs, portals, or services connected to the Services;
uploaded files and documents, including PDFs, images, and other files submitted through the Services.
How We Use Your Information
We use information we collect about you to provide, maintain, and improve our Services and other interactions we have with you. For example, we use the information collected to:
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Facilitate and improve our online experience;
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Provide and deliver products and services, perform authentication, process transactions and returns, and send you related information, including confirmations, receipts, invoices, customer experience surveys, and product or Services-related notices;
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Process and deliver promotions;
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Respond to your comments and questions and provide customer service;
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If you have indicated to us that you wish to receive notifications or promotional messages;
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Detect, investigate and prevent fraudulent transactions and other illegal activities and protect our rights and property and others;
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Comply with our legal and financial obligations;
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Monitor and analyze trends, usage, and activities;
We may also use the information we collect for the following purposes:
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To process, analyze, and manage accounts receivable, collections workflows, disputes, deductions, and related business processes;
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To process and analyze email communications, attachments, and related content for purposes of summarization, categorization, sentiment analysis, and workflow automation;
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To operate, maintain, improve, and enhance our Services, including developing new features and functionality;
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To monitor, analyze, and improve system performance, reliability, and security;
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To support integrations with third-party systems and external data sources;
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To generate aggregated, anonymized, or de-identified analytics and insights to improve our Services.
How We May Share Information
We may share your Personal Information in the following situations:
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Third Party Services Providers. We may share data with service providers, vendors, contractors, or agents who complete transactions or perform services on our behalf, such as those that assist us with our business and internal operations like shipping and delivery, payment processing, fraud prevention, customer service, marketing, and advertising;
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Change in Business. We may share data in connection with a corporate business transaction, such as a merger or acquisition of all or a portion of our business to another company, joint venture, corporate reorganization, insolvency or bankruptcy, financing or sale of company assets;
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To Comply with Law. We may share data to facilitate legal process from lawful requests by public authorities, including to meet national security or law enforcement demands as permitted by law.
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With Your Consent. We may share data with third parties when we have your consent.
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Selling personal information. We do not sell personal information to third parties.
We may also share information in the following circumstances:
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With integration partners and third-party systems that Customer chooses to connect to the Services;
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With subcontractors or subprocessors that assist in providing hosting, storage, email processing, analytics, communication, or other operational services;
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In connection with automated processing services, including classification, summarization, or analysis of data and communications within the Services;
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To protect the security, integrity, or availability of the Services, including investigating suspected abuse or unauthorized access.
Data Security
We implement commercially reasonable security measures designed to protect your information. Despite our best efforts, however, no security measures are completely impenetrable.
In the event of a confirmed security incident involving unauthorized access to personal information or Customer Data under our control, we will notify affected users without unreasonable delay and in accordance with applicable legal requirements.
Data Retention
We store the information we collect about you for as long as necessary for the purpose(s) for which we collected it or for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations.
Different types of information may be retained for different periods depending on the nature of the data and the purposes for which it is processed, including:
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Account and profile information retained while the account remains active;
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Customer Data retained in accordance with contractual obligations and service requirements;
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System logs and technical data retained for security, audit, and operational purposes;
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Backup data retained for a limited period in accordance with our backup and disaster recovery procedures.
Age Limitations
Our Service is intended for adults ages 18 years and above. We do not knowingly collect personally identifiable information from children. If you are a parent or legal guardian and think your child under 13 has given us information, please email or write to us at the address listed at the end of this Privacy Policy. Please mark your inquiries “COPPA Information Request.”
The Services are intended primarily for business and enterprise use. Information processed through the Services may include business contact information and business-related data associated with organizations, vendors, customers, and partners.
Changes to this Privacy Policy
Newsletters
Storage of Information in the United States
Information we maintain may be stored both within and outside of the United States. If you live outside of the United States, you understand and agree that we may transfer your information to the United States, and that U.S. laws may not afford the same level of protection as those in your country.
We may also use service providers, subprocessors, and infrastructure providers located in countries other than the United States. As a result, your information may be processed in jurisdictions that may have different data protection laws than those in your country of residence.